See it in action
Grab a quick 15-minute demo: tell us what you need, see FitterPal in action and get every question answered—no pressure, just value.
Ask for feedback at the right moment, straight from the job. Customers tap a star in their email, share a few quick ratings, and your team sees the result on the same job record. You know who is delighted before you ask anyone for a public review, and low scores are flagged so you can follow up in private.
Get started freePart of SmartStages, not a bolt-on survey tool
Customer feedback lives on the completion stage of every job. When a fit is signed off, your office team can request feedback in a couple of clicks, pick the customer or a job contact with an email address, preview the message, and send it without leaving the job.
💡 Asking after every job beats asking when you remember. Regular feedback keeps your reputation fresh and catches problems early.
One tap in the email, a short form on your page
The feedback email greets the customer by first name and lets them tap a star straight away, so you capture an overall rating before they even open the full form. The follow-up portal is branded with your company name and asks a handful of focused questions: survey and preparation, communications, workmanship, and overall satisfaction.
Hi Joe,
Thanks for choosing Thames Valley Glazing. Tap a star below to provide your feedback. It only takes a moment.
Tap any star to log a quick rating. We'll then ask a couple of follow-up questions in the next step.
Celebrate the wins, recover the misses in private
When feedback comes in, the person who requested it gets notified by email. Low overall ratings are flagged as escalated so your team knows to follow up quickly. Happy customers get a warm thank-you; unhappy ones are handled directly, not left to vent on Google. With scores and comments on the job, you have a much clearer picture of which customers to invite for a public review, and which ones need a private conversation first. The SmartStages step completes automatically when feedback is submitted, so your close-out stays accurate.
💡 Ask for private feedback first, then request public reviews from the customers who rated you highly. You grow your online profile without gambling on who might leave a one-star post.
It turns post-job follow-up into a repeatable habit: ask every time, learn what went well, and choose the right customers to request public reviews from.
Send a personalised feedback email from the job without copying details into a separate tool.
Customers can log an overall star rating straight from the email before opening the full form.
Break feedback down by survey, communications, workmanship and satisfaction, not just a single number.
Escalated ratings surface quickly so you can call back and put things right in private.
Use private scores to decide which customers to invite for a Google or Trustpilot review, not just anyone who finished a job.
Feedback is part of the completion stage and marks the step done when the customer submits.
Send to the main customer or a job contact, using the same people you already notify about bookings.
Grab a quick 15-minute demo: tell us what you need, see FitterPal in action and get every question answered—no pressure, just value.