Privacy policy

Last updated: March 24, 2025

Plain English summary

FitterPal is a job management platform for window fitters and related trades. We collect information about you, your customers, and your projects to provide our service. This policy explains what data we collect, how we use it, and your rights regarding this information.

Who we are

FitterPal is a UK-based company providing software to help window fitting businesses manage their customers, jobs, schedules, and teams. Our platform is accessible via web browsers and mobile applications. When we say "FitterPal," "we," "us," or "our," we're referring to our company and services.

Information we collect

Information you provide

As a business using FitterPal, you provide us with:

  • Account information: Your name, email address, phone number, business address, and login credentials
  • Customer information: Names, contact details, and addresses of your customers
  • Job information: Project descriptions, task details, schedules, time tracking, and invoices
  • Photos and documents: Images taken before, during, and after jobs, and other documents you upload
  • Team information: Details about staff members who use the system

Information we collect automatically

When you use FitterPal, our systems automatically collect:

  • Usage data: How you interact with our platform, which features you use, and how often
  • Device information: The type of device, browser, and operating system you use
  • Location data: General location information when using our mobile app (with your permission)
  • Log data: IP addresses, access times, and error reports that help us maintain system security and functionality

Cookies and similar technologies

We use cookies (small text files stored on your device) to:

  • Remember your login status
  • Understand how you use our service
  • Improve your experience
  • Maintain security

You can manage cookie settings through your browser, but disabling certain cookies may limit functionality.

How we use your information

We use your information to:

  • Provide and maintain the FitterPal service
  • Set up and manage your account
  • Process and store job information and customer details
  • Enable team coordination and scheduling
  • Send service notifications and updates
  • Improve our platform based on how it's used
  • Respond to your support requests
  • Ensure the security of our service
  • Comply with legal obligations

Legal basis for processing (UK/GDPR)

Under UK data protection law, we process your information on the following legal grounds:

  • Contract: To provide services you've requested
  • Legitimate interests: To improve our services and maintain security
  • Legal obligation: To comply with UK laws
  • Consent: When you specifically agree to certain processing

Who we share your information with

We may share information with:

  • Your team members: Staff you authorize to access your FitterPal account
  • Service providers: Companies that help us deliver our service (e.g., hosting providers, payment processors)
  • Legal authorities: When required by UK law or to protect legal rights

We do NOT sell your information to third parties.

Data security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data transmission and storage
  • Regular security assessments
  • Access controls for our staff
  • Data backup procedures

However, no online service is 100% secure. We encourage you to use strong passwords and secure your devices.

Data storage and international transfers

Your data is primarily stored in the UK and European Economic Area (EEA). If we transfer data outside these areas, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

Your data protection rights

Under UK data protection law, you have rights to:

  • Access your information
  • Correct inaccurate information
  • Delete your information (in certain circumstances)
  • Restrict how we use your data
  • Object to certain processing
  • Data portability: Receive your data in a usable format
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at team@fitterpal.com.

Information about your customers

As a business using FitterPal, you collect and input information about your customers. You remain the data controller for this information, and we act as your data processor. This means:

  • You must have appropriate permission to share your customers' information with us
  • You should inform your customers about how their data is processed
  • We will only process this data according to your instructions and this policy

Retention of information

We keep your information for as long as your account is active or as needed to provide our services. If you delete your account, we'll delete or anonymize your information unless we need to keep it for legal reasons.

Children's privacy

FitterPal is designed for businesses and is not intended for use by individuals under 18. We do not knowingly collect information from children.

Changes to this policy

We may update this policy occasionally. We'll notify you of significant changes via email or notices within the FitterPal platform. The "Last updated" date at the top shows when the policy was most recently revised.

Contact us

If you have questions about this privacy policy or how we handle your information:

  • Email: team@fitterpal.com
  • Post:

    Third Floor
    86 - 90 Paul Street
    London
    EC2A 4NE

If you're not satisfied with our response, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.

By using FitterPal, you agree to the terms of this privacy policy. Thank you for trusting us with your information.